• Making Extensive use of technologies like ADMS, GIS, Field Force Automation et al to significantly improve the ‘Getting Electricity’ process
• New connection procedure requires only 2 documents and involves 3 steps; applicant can track the status online in real time
Tata Power Delhi Distribution (Tata Power-DDL), the pioneer in power distribution in India, has released over 10,000 electricity connections in this year within an average time of 48 Hours. This remarkable feat has been made possible through the extensive use of smart technologies like Advanced Distribution Management System (ADMS), Geographical Information System (GIS), Field Force Automation, Digitalization of Services, etc. which have resulted in a significant reduction in the number of steps involved in getting an electricity connection.
The most significant of this being the Geographical Information System (GIS). The company has mapped 100% of its distribution network on GIS, helping in faster decision making. All the Distribution Transformers (DT) across the company’s entire network are mapped on GIS. This helps in historical loading of all DTs resulting in faster decision making and system augmentation for release of new connections while also helping in future load planning.
ADMS on the other hand is helping the company in advanced monitoring and control of the distribution network and its performance optimization by integrating SCADA (Supervisory Control And Data Acquisition), DMS (Distribution Management System) and OMS (Outage Management System) on a single platform. The integration provides efficient network management, improves work efficiency, results in faster solutions and better resource optimization for providing speedier services to existing and new customers.
The system also automatically intimates customers about the scheduled time for the site visit for their connection request to assess the site conditions for energization. The technologies are helping the company to track consumer service request instantly, do remote diagnosis, coordinate with project managers and find the best solution all the while keeping the customer updated in real time.
Besides drastically improving several processes and enhancing consumer experience across all touch points the integration of these advanced technologies have also significantly improved the ‘Getting Electricity’ process reducing the number of steps involved (from the earlier 7 steps to 3 steps) and simplification of the document procedure through acceptance of self-certified declaration along with 2 documents namely ownership/rent proof and identity proof. Applicants can get a new connection within 7 working days tracking the status of their connection in real time (via the website – www.tatapower-ddl.com and mobile app – Tata Power-DDL Connect).
The new procedure for getting a new connection involves just three steps viz :
• Submission of Application
• Payment of Demand Note
• Installation of Meter
While the company is steadfast to provide speedy connections there is also a well-defined escalation mechanism in case of any challenges, like site constraints or space issues, that might occur in providing new connections.
Mr. Sanjay Banga, CEO, Tata Power-DDL said, “Tata Power-DDL has made significant technological advancements and process simplification for providing faster electricity connections to consumers. Now applicants can get the connection with minimum documentation by following simple steps. I believe, this initiative of ours will not only result in enhanced customer experience but also contribute towards the ease of doing business”.
The World Bank in its 2019 ‘Doing Business’ Report has also acknowledged Tata Power-DDL’s contribution towards improving the ease of getting electricity connection by making the process for getting a new connection even simpler and faster. The 2017 and 2016 report had also highlighted Tata Power – DDL’s efforts which resulted in India improve its position by 44 and 12 ranks respectively. The World Bank report ‘Doing Business 2019’ measures and compares regulation relevant to small and medium size businesses in 190 economies. For this, World Bank uses 10 indicators. The ranking of India in ‘Getting Electricity’ has improved from 26 in 2017 to 24 in 2019 while previously it had improved from 137 in 2015 to 70 in 2016 and from 70 in 2016 to 26 in 2017.