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CSR News: Tata Power- DDL takes concrete steps in the fight against Coronavirus

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In the wake of coronavirus crisis, TATA Power-DDL has made necessary arrangements to ensure uninterrupted power supply to its 7 million consumers in North Delhi. It is providing uninterrupted power supply to several essential and critical services like Hospitals, Laboratories, Pharmacies, Grocery Stores, Cooking Gas Bottling Plants, Delhi Jal Board Plants and powering millions of Delhiites who are Working from Home by following the strict social distancing guidelines issued by the Government. It is keeping a close tab on the situation in its area of operations and is standing with its employees and consumers in these challenging times.

The company is committed to ensuring reliable and non-stop power supply to all its consumers, power other essential service sectors/ utilities, facilitate social distancing & effective practising of work from home for lakhs of its working-class consumers. Adequate precautions are being taken by the company to keep the consumers safe and secure by offering them services through a digital interface. All the consumers are being advised to stay at home and make bill payments using digital modes. Avail array of services through the company’s website ( use TATA Power-DDL’s Mobile App in order to raise/ register any service related query or complaint.
The company’s call centres will be functioning as per routine and the consumers can reach out to us on the toll-free number 19124.

The company has requested its consumers to enrol for E- Bill delivery through WhatsApp, Website (, Mobile App (TPDDL Connect, available on both Android and iOS Platforms) or Call Centre (Toll-Free – 19124). During the lockdown, the door-to-door meter reading and physical bill distribution have been suspended and provisional bills shall be raised as per the estimation formula approved by the DERC. These provisional bills will be sent to the consumers on their registered email IDs, WhatsApp contact numbers or on registered mobile numbers via SMS.

The company has also added a new feature in their WhatsApp wherein the consumers can now send a missed call from their registered number on company’s WhatsApp Number – 7303482071 and get their contact number linked to their CA number. The feature has been introduced keeping in mind the safety and convenience of consumers, to ensure that they can receive the bill without any hassle amidst the lockdown while practising social distancing. The missed call on the number (7303482071) would be considered as a consent to receive e-bill through WhatsApp. In case the consumer’s mobile number is not registered or he/ she wants to update the existing registered mobile number with Tata Power-DDL, the same can be done by calling the Call Centre. Company will use the WhatsApp number to specifically share the e-bill of the consumers on their WhatsApp Number (linked to their CA number). The consumers can also get their duplicate e-bills by various mediums such as – TPDDL Connect Mobile App, Website ( or by calling Call Centre on 19124 (Toll-Free Number).

Commenting on the initiatives, Mr Ganesh Srinivasan, CEO, TATA Power-DDL said, “Being an essential utility services company, we are committed to providing reliable power supply to our consumers amidst these testing times. We are taking all necessary precautions to combat the spread of the virus while ensuring the safety of our consumers, employees and business associates/ partners. We urge our consumers to make the most of our digital platforms for services and stay indoors so that we all can overcome this crisis.”
In line with the Government’s directive, the company has also segregated its employees in different categories who will be working in rotation to ensure a minimum number of people at the workplace at a given point in time, while the essential category of employees like operations and maintenance staff will continue to render their services as usual.
In addition to this, the company has launched various CSR initiatives for the aid of the people during such trying times.

In collaboration with Delhi Government, Tata Power-DDL has sponsored 2 lakh meals for the underprivileged communities through Give Foundation. The food is distributed to various Hunger Relief Centres managed by Government of Delhi all across Delhi. The company has also coordinated with Taj Hotels to provide meals to entire medical staff and patients under observation in various Government Hospitals in Delhi. 2000 meals are being provided to medical staff and patients at 6 major Government Hospitals. Tata Power-DDL in its area of operation – North and North West Delhi are also providing 2000 Meals per day (20K till now) through Mini’Z Kitchen to the underprivileged communities. A cooked meal is provided to support their lunch and dinner requirement.

Continuous supply of potable water through commercial RO Plants installed by Tata Power-DDL in the communities for the Inhabitants and Government Schools, which have been converted into shelter homes and isolation wards for those affected by COVID-19.

2 Mobile Dispensaries have been deployed in the communities to distribute masks and carry out other duties needed for community welfare; masks have been given to all ABHAs (brand ambassador of the company in JJ Clusters) and Women Literacy Centre Instructors.

Banners have been put up at all (18) Vocational Training Centres for awareness (this was long before lockdown, now they are shut). Communities are being sensitized about safety and preventive measures of COVID-19 by the Mobile Dispensary Staff. All COVID-19 specific Government policies and schemes are being disseminated in the communities by ABHAs and WLCs through virtual platforms. The staff of Vocational Training Centres, ABHAs and WLCs are still being paid their honorarium like before.

Source – Thecsrjournal

Tata Power Delhi Distribution Limited (Tata Power-DDL) is a joint venture between Tata Power and the Government of NCT of Delhi with the majority stake being held by Tata Power Company (51%). Tata Power-DDL distributes electricity in North & North West parts of Delhi and serves a populace of 7 million. The company started operations on July 1, 2002 post the unbundling of the erstwhile Delhi Vidyut Board (DVB). With a registered consumer base of 1.8 million and a peak load of around 2106 MW, the company's operations span across an area of 510 sq. kms. Tata Power-DDL has been the front-runner in implementing power distribution reforms in the capital city and is acknowledged for its consumer friendly practices. Since privatization, the Aggregate Technical & Commercial (AT&C) losses in Tata Power-DDL areas have shown a record decline. AT&C loss is a measure of overall efficiency of the distribution business which is the difference between units input into the system and the units for which the payment is collected. Today, AT&C losses stand at 7.3 % which is an unprecedented reduction of around 84% from an opening loss level of 53% in July 2002.

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