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Tata Power-DDL wins Innovation with Impact Award for ‘Quality of Service and Customer Empowerment’

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Tata Power Delhi Distribution Limited (Tata Power-DDL), a leading power distribution company serving a populace of 7 million in the national capital, has been conferred with the 7th Innovation with Impact Award in the ‘Quality of Service and Customer Empowerment’ category. The Award ceremony was a part of 13th India Energy Summit 2019 organized by Indian Chamber of Commerce (ICC) at New Delhi.

Tata Power-DDL has been honored with the prestigious award for its system efficiency and outstanding contributions for its commitment towards its consumers. The award assesses the performance of distribution utilities on parameters relating to the quality of services being delivered to the end consumers. Over the years the company has incorporated innovative technology in the field of power distribution and provided the best quality services to its consumers with high efficiency.

Tata Power Delhi Distribution Limited (Tata Power-DDL) is a joint venture between Tata Power and the Government of NCT of Delhi with the majority stake being held by Tata Power Company (51%). Tata Power-DDL distributes electricity in North & North West parts of Delhi and serves a populace of 7 million. The company started operations on July 1, 2002 post the unbundling of the erstwhile Delhi Vidyut Board (DVB). With a registered consumer base of 1.8 million and a peak load of around 2106 MW, the company's operations span across an area of 510 sq. kms. Tata Power-DDL has been the front-runner in implementing power distribution reforms in the capital city and is acknowledged for its consumer friendly practices. Since privatization, the Aggregate Technical & Commercial (AT&C) losses in Tata Power-DDL areas have shown a record decline. AT&C loss is a measure of overall efficiency of the distribution business which is the difference between units input into the system and the units for which the payment is collected. Today, AT&C losses stand at 7.3 % which is an unprecedented reduction of around 84% from an opening loss level of 53% in July 2002.

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