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Delhi: Discoms switch to digital mode for power complaints

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NEW DELHI: This monsoon, you can report any disruptions in power supply with a missed call, WhatsApp message, SMS or mobile application. Power discoms have come up with several digital solutions for consumers to register their complaints swiftly and in a hassle-free manner.

A spokesperson for Tata Power-DDL, which supplies electricity in north Delhi, said that the rainy season poses multiple challenges for uninterrupted power supply as the network can get damaged by heavy rains, strong winds or falling of trees on overhead power lines. “Such situations call for immediate action by the power utility staff for faster maintenance and restoration of supply in the least possible time. The key to this is the smart and swift No Power Supply registration process,” he said.
Tata Power-DDL said it has strengthened its No Power Supply registration process, which now includes missed calls at 9619619124 through the registered mobile number, WhatsApp at 7303482071, through its mobile application TPDDL Connect, website and SMS Services. “This will make the registration process lightning fast,” he said. He added that these services involve no cost to the consumer.

BSES Rajdhani Power Limited (BRPL) and BSES Yamuna Power Limited (BYPL) have also come up with several digital modes as part of their ‘monsoon action plan’ through which consumers can reach them immediately.

BRPL and BYPL consumers can register their complaints through the BSES mobile application, through WhatsApp 9999919123 (BRPL) and 8745999808 (BYPL), apart from SMS on 5616107 (BRPL) and 5616108 (BYPL). Consumers can also contact the discoms at existing toll-free helplines – 19123 (BRPL), 19122 (BYPL) and 19124 (Tata Power-DDL).

“The company has also been using its social media handles to create awareness about safety measures to be taken during monsoon season. We are urging consumers to use ISI marked wires and cables, install Earth-leakage circuit breaker to prevent shocks and report any unsafe situation to the company on 19124 helpline,” the Tata Power-DDL spokesperson said.

A BSES spokesperson said that the discom has taken several active measures to minimize the accumulation of moisture in the grids and panels. “Our monsoon action plan has an integrated and proactive approach, which not only ensures safety but also minimizes the downtime of power supply during the monsoon,” a BSES spokesperson said.

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Tata Power Delhi Distribution Limited (Tata Power-DDL) is a joint venture between Tata Power and the Government of NCT of Delhi with the majority stake being held by Tata Power Company (51%). Tata Power-DDL distributes electricity in North & North West parts of Delhi and serves a populace of 7 million. The company started operations on July 1, 2002 post the unbundling of the erstwhile Delhi Vidyut Board (DVB). With a registered consumer base of 1.8 million and a peak load of around 2106 MW, the company's operations span across an area of 510 sq. kms. Tata Power-DDL has been the front-runner in implementing power distribution reforms in the capital city and is acknowledged for its consumer friendly practices. Since privatization, the Aggregate Technical & Commercial (AT&C) losses in Tata Power-DDL areas have shown a record decline. AT&C loss is a measure of overall efficiency of the distribution business which is the difference between units input into the system and the units for which the payment is collected. Today, AT&C losses stand at 7.3 % which is an unprecedented reduction of around 84% from an opening loss level of 53% in July 2002.

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