CEO's Desk

Organisations Need to Embrace AI in HRM To Stay Ahead of The Curve

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“Human Resource Management is of prime importance for any organisation to achieve its objectives. IoT, which will be driving the 4th Industrial revolution with AI at its core, is going to play a vital role in the way we utilise our manpower. Organisations which embrace technology and reskill their workforce to drive change will reap the benefit and be ahead of the curve. At Tata Power-DDL we are implementing AI for predictive analysis for employee needs and satisfaction, social media analytics for sentimental clustering, default prediction apart from use and implementation in operations.” – at the ‘Artificial Intelligence & Digitalization in HR’ conference organised by National Institute of Personnel Management today at the India Habitat Centre, New Delhi.


Tata Power Delhi Distribution Limited (Tata Power-DDL) is a joint venture between Tata Power and the Government of NCT of Delhi with the majority stake being held by Tata Power Company (51%). Tata Power-DDL distributes electricity in North & North West parts of Delhi and serves a populace of 7 million. The company started operations on July 1, 2002 post the unbundling of the erstwhile Delhi Vidyut Board (DVB). With a registered consumer base of 1.8 million and a peak load of around 2106 MW, the company's operations span across an area of 510 sq. kms. Tata Power-DDL has been the front-runner in implementing power distribution reforms in the capital city and is acknowledged for its consumer friendly practices. Since privatization, the Aggregate Technical & Commercial (AT&C) losses in Tata Power-DDL areas have shown a record decline. AT&C loss is a measure of overall efficiency of the distribution business which is the difference between units input into the system and the units for which the payment is collected. Today, AT&C losses stand at 7.3 % which is an unprecedented reduction of around 84% from an opening loss level of 53% in July 2002.

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